Shipping & Delivery Policy
Mississippi Diesel Products is committed to processing orders quickly and efficiently and providing clear shipping information. This document outlines order processing times, shipping methods, expected delivery time frames, tracking, shipping costs, and how to handle shipping delays or damage.
Order Processing
We usually process orders within 1-3 business days after we receive payment confirmation. We process orders received on weekends or public holidays on the first business day after arrival. The processing time does not include delivery time.
Delivery Times
The estimated shipping time is:
For Domestic Orders: 3 to 7 Business Days
For International Orders: 7 to 15 Business Days
International shipping can sometimes be delayed due to customs clearance and local delivery logistics.
Shipping Charges
The delivery fees will be calculated during checkout depending on the following variables:
- Delivery location
- Weight of the package
- Method of delivery chosen
Delivery may be available via standard or expedited services, depending on the location. Currently, the website offers free delivery for orders exceeding $99.
Order Tracking
The customer will receive their tracking number by email once the order ships. This allows customers to track their packages and see their progress. Tracking information may take time to update after delivery to the carrier.
Delayed or Damaged Shipments
Shipments may be delayed due to carrier issues, customs, bad weather, holidays, and other factors beyond the company's control. If your shipment is damaged or lost in transit, inform Mississippi Diesel Products within 48 hours of receiving the shipment with pertinent information and proof, such as photos.
Contact Us
For shipping or delivery questions:
Phone: +1 601-847-5171
Email: msdieselproducts@att.net
Business Hours:
Monday - Thursday: 7:00 AM - 3:30 PM
Friday: 7:00 AM - 3:00 PM